Customer Service Level 3

Course Details

Who will benefit from this course? 

This level 3 customer service course, builds on the level 2 customer service course and is aimed at anybody in a work place whose primary role is customer facing and dealing with service users, from restaurants to council services. It gives the participant the opportunity to learn a range of different skills to ensure a positive business to customer experience. 

What will I learn? 

• Development of communication skills, both written and spoken
• Maintain a positive and customer friendly attitude
• How to monitor and solve customer service issues
• Lead a team to improve customer service
• Gather, analyse and interpret customer feedback
• How to deal with and effectively utilise customer complaints