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Customer Service Level 2

R&R Training Solutions
Customer Service Level 2
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Course Details

Who will benefit from this course? 

This level 2 customer service course is aimed at anybody in a work place whose primary role is customer facing and dealing with service users, from restaurants to council services. It gives the participant the opportunity to learn a range of different skills to ensure a positive business to customer experience. 

What will I learn? 

  • Development of communication skills, both written and spoken
  • Maintain a positive and customer friendly attitude
  • How to monitor and solve customer service issues
  • Lead a team to improve customer service
  • Gather, analyse and interpret customer feedback
  • How to deal with and effectively utilise customer complaints